Last Updated: November 2025

At Aasvik, we strive to provide high-quality spices and a smooth shopping experience. This policy explains how cancellations, returns, and refunds work on our website.

1. Order Cancellation

a. Cancellation by Customer

  • Orders can be cancelled only before dispatch.
  • Once the order is shipped, it cannot be cancelled.
  • To cancel your order, please reach out immediately to:
    [Add Email/Phone/WhatsApp]

b. Cancellation by Aasvik

Your order may be cancelled if:

  • The product is out of stock
  • Payment issues or incomplete transactions
  • Incorrect address or contact details
  • Fraud or suspicious activity detected

In such cases, the customer will be notified and the amount will be refunded (if already paid).

2. Returns & Replacement Policy

Since our products are food items, we follow a strict return policy for consumer safety.

Returns are accepted ONLY in the following cases:

  • Wrong product delivered
  • Damaged or tampered packaging
  • Missing items in the parcel
  • Product quality concerns (proof required)

Not eligible for return:

  • Products opened, used, or partially consumed
  • Products without original packaging
  • Items returned without proof of issue
  • Change of mind after delivery

3. Return Request Window

Return or replacement requests must be raised within 24–48 hours of delivery.
Please provide:

  • Order ID
  • Unboxing video (mandatory for claims)
  • Photos of the damaged/incorrect product

Without proper proof, we won’t be able to process the request.

4. Refund Process

Refunds are processed only if:

  • The return request is approved
  • The issue meets our return eligibility criteria
  • Product is picked up and verified by our team/courier partner

Refund Method

Refunds will be issued to the original payment method used during purchase.

Refund Timeline

Refunds typically take:

  • 5–7 business days (depending on bank/payment gateway)

In some cases, it may take longer due to banking processes.

5. Replacement Policy

If eligible, we may offer:

  • A replacement of the same product, OR
  • Store credit, OR
  • Full refund (only in approved cases)

Replacement is subject to availability.

6. Non-Delivery or Delay

If your order is:

  • Lost in transit
  • Not delivered within the expected timeline
  • Marked delivered but not received

Please contact us within 48 hours for investigation.

We will coordinate with the courier partner and ensure the best resolution.

7. Contact Us

For cancellations, returns, or refund support, contact:

? Email: nagarjunarasayan@gmail.com
? Phone/WhatsApp: +91-9412089997
? Address: Khasara No. 2/2/2, Village Jaitpurghosi, Bazpur Road, Kashipur – 244713, Uttarakhand (INDIA)